Shipping Policy – XeVoLuna™

At XeVoLuna™, we aim to provide a dependable and efficient delivery experience from the moment you place your order until your lumber, building materials, hardware, and home improvement products arrive safely at your location.

Our products are selected to support homeowners, contractors, builders, and DIY enthusiasts with reliable materials, practical tools, and trusted construction supplies.

Our Shipping Approach

To ensure reliable delivery and consistent service, XeVoLuna™ works with trusted fulfillment partners, regional warehouses, and shipping carriers.

This shipping model allows us to:

• Maintain dependable product availability
• Provide fair and competitive pricing
• Improve shipping efficiency and order handling
• Support faster fulfillment for construction and home improvement needs

1. Order Processing & Shipping Costs

Processing Time

Orders typically require 2–5 business days for order verification, packaging, and shipment preparation.

During peak seasons, holidays, or promotional events, processing times may extend up to 6 business days.

Shipping Fee

A flat shipping fee of $6.99 per order applies within supported delivery regions.

2. Estimated Delivery Times

• United States: 5–12 business days
• Canada: 7–14 business days
• Other International Locations: 10–20 business days

Delivery times are estimates and may vary depending on shipping carrier operations, weather conditions, customs processing, or regional delivery services.

3. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Please note:

• Tracking updates may require 1–3 business days to appear after shipment.
• Temporary tracking delays do not necessarily indicate a lost package.

4. International Shipping & Customs

For international orders:

• Shipments may be sent under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for applicable import duties, taxes, or customs fees.
• XeVoLuna™ is not responsible for delays caused by customs clearance procedures.

Import regulations and fees may vary depending on the destination country.

5. Order Changes or Cancellations

Orders are processed quickly to maintain fast shipping times.

If you need to modify or cancel an order, please contact us within 12 hours of placing your order.

Once an order enters processing, modifications or cancellations may no longer be possible.

6. Lost or Damaged Packages

Damaged Items

If your order arrives damaged, please contact us within 72 hours of delivery and provide clear photos of:

• The product
• The packaging
• The shipping label

We will review the issue and arrange a replacement if appropriate.

Lost Packages

If a shipping carrier confirms that a package has been lost during transit, we will arrange a replacement after verification.

Contact Information

If you have questions regarding shipping or delivery, please contact us:

XeVoLuna™

Email: service@xevoluna.com

Thank you for choosing XeVoLuna™. We are committed to delivering reliable building materials and hardware products safely and efficiently.